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10 Day Cash Back, 30 Day Store Credit

B&G Music wants you to be fully satisfied with your purchase. B&G Music has a 10 day cash back,30 day store credit policy for all returns. Please read the items below carefully to ensure that your Item Return is done correctly.

  • All returns must have an RA# (Return Authorization Number). To receive an RA#, Please email Do not forget to mention your customer number and order number so that we can expedite your request. 
  • Receive an RA # from B&G Music within 10 days from the date you received your package (according to UPS-FedEx-USPS tracking) and we will give you a full refund excluding Shipping cost unless the order was shipped in error by us
  • Receive an RA# from B&G Music 11 to 30 days from the date you received your package (according to UPS-FedEx-USPS tracking) and you will be provided with a store credit which can be used online or in-store.
  • All Returns must be received by B&G Music within 10 days of the day you received the RA#. Items should be returned by you to us via a shipper that can offer a confirmation of delivery number (USPS), or a tracking number (FedEx or UPS).  Items returned to us without proof of delivery to us will not qualify for a refund.
  • All shipping costs are non-refundable unless order was shipped in error.
  • The following items cannot be returned: Sheet Music, Books, Reeds, Strings, Harmonicas, Microphones, Clothing, CD's, Videos, DVD's, Floyd Rose Tremolos, Electronic Tubes Software and any item that you put in your mouth.
  • A restocking fee of 25% will be applied if the item is not received in the original condition, all parts, manuals and packaging, cymbals with stick marks, dents, scratches, fingerprints or if an RA number was not requested.


  • Special orders can be returned at the discretion of a Store Manager with a restocking fee added. All deposits on special orders are non-refundable.
  • When you ship your item, make sure that your RA# is printed clearly on the outside of the package.

Ship the item to:
B&G Music   

310 East Main Street #11

  • Belleville, Il 62220

For answers to anyquestions about our return policy, please call 1-618-233-1582, or email


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